Frequently Asked Questions

1. How do I place an order on the website?

Just select the product you like, choose the size, color, then click “Add to cart”. When you are ready, click “Checkout” and fill in the necessary information to complete the order.

2. What payment methods do you accept?

Our store’s payment method is paypal

3. Can I change or cancel my order?

You can cancel your order within 24 hours of placing your order. If you have any requests, please contact us as soon as possible so that we can resolve them promptly.

4. What is the return/exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

5. How long will it take to receive my order?

The delivery time is approximately 7 to 15 business days.

However, due to factors such as weather, natural disasters or strict procedures in some areas, your order may be delayed for a few days, please wait.

6. What should I do if my package is lost?

In the event that your order is lost, please contact us for assistance or you should contact the shipping company directly so that they can contact the person who delivered it to you directly.

Address: 865 Irving Dr, Thousand Oaks, CA 91360, US

Phone: +1 904-507-0032

E-mail: [email protected]

Time: 8:00AM – 6:00PM Monday to Satuday